Return & Refund Policy

1. Overview

At Anilestore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand the conditions and process for returns, exchanges, and refunds.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be raised within 7 days of delivery.
• The item must be unused, unworn, and in its original condition with all tags and packaging intact.
• The product must not be damaged due to misuse, negligence, or normal wear and tear.
• Proof of purchase (order number or invoice) is required.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products marked as "Non-Returnable" or "Final Sale" on the product page.
• Intimate or personal care products for hygiene reasons.
• Customized or personalized items.
• Items that have been altered, washed, or used after delivery.
• Gift cards and downloadable products.

4. How to Initiate a Return

To request a return, please follow these steps:

1. Contact Us: Reach out via our Contact Page or email us with your order number and reason for return.
2. Approval: Our team will review your request and respond within 1–2 business days with return instructions.
3. Ship the Item: Once approved, securely pack the item and ship it back to the address provided. We recommend using a trackable shipping method.
4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions.

5. Refund Process

Once the returned item is received and inspected:

• If approved, a refund will be initiated to your original payment method within 5–7 business days.
• For COD orders, the refund will be processed via bank transfer. You will be asked to provide your bank details.
• Shipping charges paid at the time of order are non-refundable, unless the return is due to a defective or incorrect product.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original product and place a new order for the desired item. This ensures faster processing and delivery.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Please report the issue within 48 hours of delivery.
• Provide photos and/or videos of the defective or incorrect item for quick resolution.
• We will arrange a free return pickup (where available) and send a replacement or issue a full refund, including shipping charges.

8. Return Shipping Costs

Unless the return is due to our error (defective, damaged, or wrong item), the customer is responsible for the return shipping costs. We recommend using a trackable shipping service for your protection, as we cannot guarantee receipt of returned items sent without tracking.

9. Cancellations

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above. To cancel an order, please contact us as soon as possible with your order number.

10. Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please contact us. Our support team is available to assist you.